Refund policy

At Infratech, we strive for customer satisfaction and stand by the quality of our products. Below is our refund policy for your convenience.

1. Eligibility for Refunds

a. We offer a 14-day refund policy from the date of delivery for products that do not function as advertised or are defective upon receipt.

b. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as received.

2. Initiation of Refund

a. To initiate a refund, please contact us at info@infratech-solutions.co.uk within 14 days of receiving the product. Provide your order details, including the reason for the refund request.

b. Our team will assess your request and provide instructions on the return process.

3. Return Shipping

a. Customers are responsible for the return shipping costs unless the product received is faulty or not as described.

b. We recommend using a trackable shipping service for returns to ensure safe and documented delivery.

4. Refund Processing

a. Once we receive the returned product and verify its eligibility for a refund, we will initiate the refund process.

b. Refunds will be processed to the original payment method used for the purchase.

5. Exclusions

a. Products damaged due to misuse, improper handling, or negligence are not eligible for refunds.

6. Contact Information

If you have any questions or concerns regarding our refund policy, please reach out to us at info@infratech-solutions.co.uk.

7. Policy Updates

a. Infratech reserves the right to modify or update the refund policy without prior notice. Any changes will be reflected on this page.