Frequently Asked Questions
At Infratech, we're dedicated to providing you with exceptional products and customer service. This FAQ section is designed to address common queries and offer detailed information about our range of automotive paint drying solutions. Whether you're seeking clarification on our products, shipping details, or refund policies, we're here to assist you. If you have any additional questions not covered here, feel free to reach out to us at info@infratech-solutions.co.uk. Thank you for choosing Infratech for your curing needs.
FAQs
What Payment Methods Do You Accept?
We provide a secure online payment system which accepts PayPal, Credit/Debit Card, Cheque, Postal Orders and Bank Transfer. If your order is over £280, you may be eligible to finance your purchase with 0% interest. To ask for 0% finance, fill in our online form.
Do You Ship to My Country?
Infratech offers free delivery to UK Mainland with products usually delivered within 24 hours if ordered before 1pm. We have shipped products to garages and bodyshops in multiple countries across the world. International orders are usually shipped by Airmail and arrive with 3-7 days. Contact us if you have a query about international shipping.
What Are the Key Benefits of Infrared Paint Curing?
One of the most important benefits of infrared is the speed at which it works. It takes just minutes to complete a job that other methods such as air drying may take hours to complete. Naturally this improves the productivity and efficiency of your business, allowing your time to be better spent elsewhere. Infrared paint curing technology is highly accurate at delivering precise results.
What Is Your Refund Policy?
Our 100% Satisfaction Guarantee policy ensures that we are always committed to providing products that work as intended and suit your requirements. Should your product not work as advertised, contact us immediately and if the item is returned within seven days, we will offer the choice of a replacement or a full refund. To keep your mind further at ease, we also provide a 12 months warranty on all products (unless otherwise stated).
Which Lamp Would Be Best for My Requirements?
We offer a variety of options designed to suit your requirements. If you require a handheld lamp suitable for mobile drying and reaching difficult areas, the IT-500 is a must. If one drying head is enough, the IT-1000 allows you to cure an area of 500×600. The IT-2000 features two heads capable of curing at least 700×800 while the IT-3000 offers even better coverage with a curing area of 1000×900. Our most premium infrared lamp is the IT-6000 which is outstanding for commercial jobs and curing large vehicles.
Is an Infrared Paint Lamp Suitable for My Business?
Our infrared paint lamps have been widely used in the automotive industry with clients such as auto body shops and F1 racing teams. However, the lamps are flexible to be used in any industry where a high-quality drying solution is required. We even helped finish the magnificent HMS Queen Elizabeth warship! Sectors that we’ve supported include automotive, aeronautical, manufacturing, textiles, maritime, and much more. If you wish to know further details about how we can help your specific scenario, please feel free to get in touch.
What Is Infrared Technology?
Infrared is an extremely powerful form of heat transfer making it one of the most efficient methods for paint curing. The waves penetrate surfaces from inside out and therefore make it a fantastic option for automotive repairs and paint jobs. This type of electromagnetic radiation is invisible to the human eye and something that many of us come across daily.
Are Lamps Only Suitable for SMART Repairs?
While our infrared lamps are fantastic body shop equipment for automotive SMART repairs, they are highly flexible in how and where you can use them. Our curing lamps can be used for all kinds of automotive repairs, not just SMART repairs, and can even be used in various industries. If you have any questions on how Infratech lamps can be used, please don’t hesitate to contact us.